DAMPAK PERSAINGAN TARIF TELEPON SELULER GSM PRA BAYAR ANTAR OPERATOR TERHADAP KERUGIAN KONSUMEN (Studi pada Mahasiswa Fakultas Hukum Universitas Muhammadiyah Malang dan YLK Kota Malang)

FEBRI NURCAHYO

Abstract


The development era in information technology cause the cellular phone usage became general. Consumer could choose the base of cellular phone operator service used. What worried by the consumer in this development was the latest tariff competition among cellular phone operator which forced the existence of mislead commercial where the operator claimed themselves as the cheapest tariff owner. It could make the consumer disappoint since the tariff and facility service didn?t fit the fact. The writer was interesting in revealing the effect of Prepaid GSM operator tariff competition in this final assignment, also the consumer?s effort to conclude the loss caused by tariff competition.  The research used socio juridical approach. The location was Consumer Institution (Yayasan Lembaga Konsumen ? YLK) Malang and the students of Faculty of Law University of Muhammadiyah Malang who knew directly about loss caused by prepaid GSM cell phone tariff competition among operator. Data collection technique were interview and poll. The writer processed data with qualitative descriptive data processing, that was describing research result with analysis according to the civil law and Rule No.8 /1999 about Consumer Protection. From the research, there could be concluded that the effect of prepaid GSM cellular phone tariff competition among operator to the consumer loss were: (1) consumer complaint that the cell phone operator tariff didn?t fit with what they?ve promised; and (2) service received by the consumer didn?t fit with what they?ve promised. Consumer effort in revealing the loss caused by prepaid GSM cellular phone tariff competition among operator were: (1) complained to the prepaid GSM cellular phone tariff; (2) Collecting evidences related with the consumer?s loss and (3) using another operator service as disappointed consumer?s protest  The writer also suggested the operator to pay attention to the promise they told through commercial so there wouldn?t be any consumer disappoint. For the society, it would be good if they made further consideration in using cellular phone operator decision to avoid loss. For Consumer Institution, they should found evidences about the fault which was done by operator so that it wouldn?t be happened again.

Keyword : dampak, persaingan tarif, telepon seluler, kerugian konsumen

 

Related Link :  http://skripsi.umm.ac.id/files/disk1/332/jiptummpp-gdl-s1-2009-febrinurca-16593-PENDAHUL-N.pdf

 


Keywords


ampak; persaingan tarif; telepon seluler; kerugian konsumen; umm