BALANCED SCORECARD SEBAGAI ALAT UKUR KINERJA PERUSAHAAN DAERAH AIR MINUM KOTAMADYA MALANG

Chairullah Amin

Abstract



This research is cases study in PDAM Malang under title ?Balanced Scorecard as Performance measurement at PDAM Malang.
The goaln of this research are knowing the performance company of PDAM Malang in financial perspective, customer, internal bisnis process, and growth learn perspective.
The method analysis used Balanced Scorecard was converted with the standardization measure company which aplicated. The measurement in customer perspective are scooping of service, number of new customer, the new of connecting speed, and easily attadance. The measurement to know performance in bisnis process are yield rate, unaccounted for water, and finishing accusation. Even though to know performance in learn and growth perspective, the indicators are employee productivity, employee turnover, absenteeism, and employee training.
A founded of effect of analysis mark which done, we can get the decision that totally of performance company PDAM Malang under category enough.
So, according to the decision, using of Balanced Scorecard is very possible aplicating as the one alternative performance measurement at PDAM Malang.

 

Keyword : BALANCED SCORECARD; ALAT UKUR KINERJA

 

Link Terkait : http://skripsi.umm.ac.id/files/disk1/26/jiptummpp-gdl-s1-2004-chairullah-1275-Pendahul-n.pdf


Keywords


BALANCED SCORECARD; ALAT UKUR KINERJA